EXCHANGES:
To request an exchange, please contact us by email at info@wrong-culture.com stating the reference number of your order and your name, as well as the reason for requesting the exchange.
You have 20 days from receipt of your purchase to process your exchange and the following conditions must be met:
- The product must be unused.
- It must be returned in the same condition as that in which it was received.
- You must send the item using or including its original packaging, as well as the instructions, documentation and packaging that may have accompanied the product.
No exchange or refund will be provided for any product that is not in the same condition as that in which it was received or that has been used in any way beyond merely opening the packaging.
Exchanges will only be provided for products purchased via our online store.
RETURNS:
To request an return, please contact us by email at info@wrong-culture.com stating the reference number of your order and your name, as well as the reason for requesting the return.
In this case, the customer will be required to pay any delivery costs and these will be deducted from the refund amount.
You have 20 days from receipt of your purchase to process your exchange and the following conditions must be met:
- The product must be unused.
- It must be returned in the same condition as that in which it was received.
Once received, we will examine the product and notify you by email within a reasonable period whether the product is eligible for refund or replacement. Once a refund is approved, you will receive the funds via the same payment method as used for the purchase. Please remember that any credit card refunds will always depend on your bank.
No refund will be provided for any product not received in the same condition as that in which it was dispatched or that has been used in any way beyond merely opening the packaging.
Refunds will only be provided for products purchased via our online store.